The DampServe Process: What to Expect
No pressure. No sales tactics. Just clear, honest advice you can trust.
We guarantee that our surveyors will accurately diagnose the root cause of any damp, timber decay, or woodworm, with recommendations based solely on what your property actually needs. We don't just sell you a damp proof course like everyone else.
We understand that booking a damp and timber survey can feel like a big decision. That’s why we aim to make the entire process simple, clear, and stress-free from the very beginning.
At DampServe, we do things a little differently. Our main goal is to provide honest, straightforward advice so you can make the right decisions for your property with confidence.
All of our surveys are carried out fully independently, and we charge for them. This is a key part of how we operate. It ensures our advice is completely unbiased and we are not reliant on selling unnecessary chemical treatments. We will identify the true cause of any issue and explain it clearly, without confusion or pressure.
At DampServe, we have taken a unique modern approach to the surveying industry. We carry out fully independent damp and timber surveys, and we can also carry out small remedial repairs where needed if the client wishes. After your survey, you’ll receive an independent, clear, detailed report, along with a no-obligation quote if any work is found necessary. The choice is always yours, with no obligation to proceed. Most recommendations can normally be carried out by a builder, plasterer, or competent DIYer.
We’ve chosen this approach to protect our clients and build trust within the industry. While “free” surveys may seem appealing, they are often used as a way to sell you chemical treatments that are not needed. Damp proof course myth page.
Our approach is simple:
Accurate diagnosis, honest advice, and the right solution, nothing more, nothing less.
FULLY INDEPENDENT
WE DON'T LOOK FOR WORK
CORRECT DIAGNOSIS
A COMPANY YOU CAN TRUST
Paid Damp & Timber Survey (DampServe)
When you pay us to carry out a survey, our role is simple: to provide an honest, unbiased assessment of your property and identify the true root cause of any issue.
We do not rely on selling unnecessary treatments to generate income. Our survey fee covers our time, expertise, and detailed reporting – nothing more.
This means that if there are no issues with damp or timber, that is exactly what your report will state.
No hidden agenda. No unnecessary work. Just clear, honest facts.
Why “Free” Damp Surveys Can Cost You More
A “free” survey may sound appealing, but it often comes with a catch. So please do your research before getting a free damp and timber survey.
If a company provides a survey at no cost, they still need to generate income somehow. That typically comes from recommending remedial works, no matter what.
In many cases, this leads to:
Saying your property is suffering from rising damp when it doesn’t.
Recommending treatments, such as hacking off internal plaster and tanking it.
Installating of new chemical damp-proof courses when it isn’t necessary.
Did you know? Most UK properties built after 1875 already have a physical damp proof course, and it will still be doing its job, and it doesn’t break down as most contractors say.
Why This Matters
Getting the diagnosis wrong can result in unnecessary costs, avoidable disruption, and damage to your property’s original materials.
At DampServe, we do things differently. We focus on getting the diagnosis right the first time, not selling treatments, so you can make informed decisions with confidence.
Learn More
For most details explanation, visit our Damp Proof Course Myth Page, where we break down common misconceptions and explain why a new damp proof course is not required.
HOW TO BOOK A SURVEY
- Call us and speak directly with a member of our friendly team
- Fill in our contact form on the website
- Email us at info@dampserve.com
- Already have a report? Send it over to us, and we’ll be happy to review it for you
Survey Options
We offer a range of surveys to suit your needs:
- Damp & Timber Survey
- Damp Survey
- Timber Survey
All surveys include a comprehensive written report, with clear findings and practical recommendations.
Prices start from £190.
WHAT YOU RECEIVE AFTER THE SURVEY IS COMPLETED
Pre-Purchase Survey
Ideal for property buyers and sellers who want a clear understanding before committing.
You will receive a comprehensive written report, which includes:
- A full description of the property
- All survey findings
- Clear recommendations
- A site map
- A quotation for any recommended works (if required)
Homeowner Survey
Designed for current homeowners who want a deeper understanding of any issues.
This includes everything in the Pre-Purchase Survey, plus:
- A walk-through with the surveyor at the end of the survey
- Clear, jargon-free explanations of any issues
- Explanations on causes and the correct methods of repair
This ensures you fully understand the condition of your property and the best way to address any problems.
We use the latest surveying technology to deliver a precise diagnosis, and our reports are produced to a standard accepted by banks and mortgage lenders.
