Privacy Policy
Last updated: 29 April 2026
This Privacy Policy explains how DAMPSERVE collects, uses, and protects personal information submitted through this website.
Who we are
Our website address is: https://dampserve.com.
DAMPSERVE provides damp and timber surveys, inspections, and reports for homeowners, buyers, sellers, landlords, and commercial clients.
You can contact us at: info@dampserve.com.
Information we collect
When you use our contact forms, we may collect the information you choose to provide, including:
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your name
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email address
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telephone number
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property address or postcode
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number of bedrooms
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type of survey requested
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details included in your message
We use this information to respond to your enquiry, provide quotes, arrange surveys, prepare reports, and communicate with you about our services.
Contact forms
Messages submitted through our contact forms are sent to us by email. Please do not include unnecessary sensitive information in your message.
Analytics
We use Google tools such as Google Analytics and Google Search Console through Site Kit to understand how visitors use our website and to improve our content and services. These tools may collect information such as pages visited, device/browser information, approximate location, and referral source.
Cookies
Our website may use cookies and similar technologies for essential site functions, analytics, security, performance, and caching. You can control or delete cookies through your browser settings.
Security and spam protection
We use security and monitoring tools to help protect the website from spam, malware, unauthorised access, and attacks. These tools may process technical information such as IP address, browser information, login attempts, and request activity.
Hosting, caching, CDN, and backups
Our website is hosted and may use caching, CDN, image optimisation, security, and backup services. These services may process technical data necessary to deliver, secure, optimise, and back up the website.
How long we keep your information
We keep enquiry information for as long as necessary to respond to your request, provide services, maintain business records, and meet legal or accounting obligations.
Who we share your data with
We do not sell your personal information. We may share or process data with trusted service providers where necessary to operate the website, deliver emails, provide analytics, secure the site, maintain backups, or provide our services.
Your rights
You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to any legal or business record-keeping requirements.
Contact
For privacy-related questions, contact: